Refund policy

Return & Exchange Policy

At Sofia Fashion, we strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your order, we're here to help.

Exchange & Return Period

Items may be exchanged or returned within 7 days of the purchase or delivery date.
Requests made after 7 days will not be accepted.

Eligibility for Exchange or Return

To qualify, the item must:

Be unused, unworn, and unwashed.
Have all original tags and labels attached.
Be returned in its original packaging, where applicable.
Be accompanied by the original receipt or proof of purchase.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

Sale or clearance items.
Accessories, jewellery, scarves, or undergarments (for hygiene reasons).
Items that have been altered, damaged, washed, or worn.
Customised or special-order items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We will inspect the issue and arrange a replacement or exchange where applicable. Similar policies are commonly used by fashion retailers to ensure defective items are addressed promptly.

Refund Policy

We do not offer cash refunds for change-of-mind purchases.
Approved returns may be exchanged for another item or issued as store credit, depending on stock availability.
Refunds will only be considered if an item is found to be defective, damaged, or unavailable for replacement, in accordance with our assessment.

Exchange Process

Visit our store or contact our customer support within the return period.
Present your receipt or order confirmation.
Our team will inspect the item.
Once approved, you may exchange it for another size, colour, or product of equal value. If the new item is priced higher, the difference must be paid by the customer.

Important Notes

Exchange requests are subject to stock availability.
Shipping or courier charges are non-refundable unless the error was on our part.
We reserve the right to decline any return or exchange that does not meet the above conditions.